Quick answers to common questions.
How do I receive my order?
Everything is 100% digital. Custom posters arrive by email as JPG + PDF within 3 business days. The AI guide sends a download link automatically right after payment.
How do I submit my photo?
After ordering, upload your photo and add your place name and date. Please use original phone photos (JPG or PNG), at least 2000px on the long edge.
Do you ship physical products?
No — digital only. No shipping fees, no waiting.
Can I request changes?
Yes, one free revision is included with every custom poster.
What is your refund policy?
Custom and digital products are non-refundable once delivered. Full details are in our Refund Policy page.
How do discount codes work?
Enter the code at checkout. Codes can't be combined — e.g. SPOOKY20 takes 20% off during our Halloween sale (Oct 1–31, 2026).